About Us
Understanding people remains critical to an organisation’s wellbeing and performance. And in theory it has never been easier for organisations to ‘know’ their customers and employees.
Despite this, the reality for many organisations is that rather than enjoying increased performance from their investments, they are battling with the cost and disruption caused by unexpected or undesired behaviours.
“Every human problem is a behavioral problem” – Tony Robbins
Almost every aspect of an organisation’s activity relies on the people that build, deliver or use it. And at each stage there is the potential for their behaviour to have a positive or negative impact. Many organisations fully recognise this but are still finding it difficult to avoid the problems caused by unexpected behaviours.
That is where SharedAim can help.


“Sometimes it only takes a small tweak to make people the solution rather than the problem”
David Wales – Founder, SharedAim Ltd
SharedAim is a pioneering behavioural consultancy that helps organisations to work with, and not against human behaviour. Our approach is grounded in award winning research and over 17 years of practical experience. Recognising that legacy approaches and models were rapidly failing, we developed our bespoke Always Human framework. Using this as a guide we help organisations create the conditions for customers or employees to behave in a way that feels natural and aligns with the organisational goals.
SharedAim can help you identify the behavioural considerations for effective strategies and policies. We can also help with the upfront design of operational practice or to develop an intervention to solve a specific problem.
Some examples of where SharedAim can help include:
- Why are our employees not supporting AI adoption?
- Why is our employee engagement score so low?
- How do we create project teams that work well together?
- Why are our customers being rude to our employees?
- Where do we need a human in our customer experience journey?














